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Order, Payment & Delivery

Order Confirmation & Lead Time

All orders are subject to confirmation from our customer service personnel before you commit a payment. Upon receipt of payment, we will be in touch with you within 48 hours (excluding day of order) to confirm the delivery date.

Since most of the products are supposed to be processed and shipped directly from our factory from Malaysia and China, it is advised that orders better be made a few weeks in advance of your deadline time.

Given the leadtime in factory processing and shipment, all orders take around 30 working days to deliver to our customers.

Payment

For your convenience, various payment methods are available to deal with us:

1. Local Bank Transfer / Online Banking Transfer
2. Paypal
3. Credit Card via Paypal

Online Banking Transfer

If you have chosen to make payment via Local Bank Transfer / Online Banking Transfer, your order confirmation email will indicate the bank details for the payment. Kindly indicate your order number in the remarks field when making the transfer. If this is not available, please drop us an email with your transaction reference number.

When making transfers within the same bank (Eg POSB to POSB), transfers are immediate. However, interbank transfers may typically take 2 business days for the transfer to be effected.

Delivery Information

All orders should be confirmed by email. Given the leadtime in factory processing and shipment, all orders take around 30 working days to deliver to our customers.
 
Most of the products are shipped directly from our factory in from Malaysia and China, it is advised that orders better be made a few weeks in advance of your deadline time.
 
We take care in packaging products to avoid damage and insure proper delivery. The majority of orders are shipped using courier service depending on availability and transit times to our customer's destination.
 
Again, if you need special services, please contact us before placing your order to insure that we can accommodate your needs.
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